Ordering
Once you have placed your order and checked out you’ll receive an email confirmation verifying your order with Opelle. Please ensure that all of your information is correct and keep a copy for your records. If there are any errors on the receipt, please email us with your order number at info@opellecreative.com
You will have the option to enter a password and create an account with Opelle. Creating an account will expedite checkout on future orders and allow access to the customer account area where you can check the status of your orders, access shipping and tracking information and manage your addresses and preferred payment methods.
Payment Methods
Opelle accepts Visa, Mastercard and American Express credit cards as well as Paypal payments. At the time of checkout you will have the option of choosing either credit card or PayPal to pay for your order. If you are checking out with an existing Paypal account, please ensure that your information is up to date, including your shipping address, prior to check out.
Sales Tax
We charge and remit all applicable sales taxes within Canada.
If you are ordering from outside Canada & the US your order may be subject to duties & taxes upon delivery.
Promo Codes
Promo codes are valid at the time of purchase only for the discount amount or percentage specified. Codes are not retroactive, we cannot apply discounts or codes after the order has been placed. Codes are valid for the dates specified only. Limit 1 per transaction. Items purchased with a code of greater than 10% are considered discounted/sale and are subject to our exchange policy for sale/discounted purchases.
Stock Availability
In stock items will ship within 3 business days of your order being placed. Special Orders for items we don't normally stock are made on demand and will ship within 5 weeks.
If you have any questions regarding your order, estimated ship or arrival date or would like to request a rush order contact us at info@opellecreative.com
Special Orders
Special Orders are items that we either do not keep on stock or that are currently out of stock. Special Orders will be made specially for you and ship within 5 - 6 weeks or the date noted in the description. If an item is Special Order it will be clearly noted on the product page. Please note that we cannot make any changes or additions to the design of the peice.
Custom Orders
Unfortunately we are unable to take custom orders or make any changes to the design of a peice beyond minor adjustments to strap lengths.
